Frequently Asked Questions

At Claire Rich we understand just how important it is to choose the right Programme, as well as the right Therapist to work with to help you maximise your performance, wellbeing and success so you can be the best you can be. These factors, coupled with your commitment and motivation to achieve your goals, are all extremely important as they determine the level of success you will achieve.

These FAQs are here to help you understand more about us, how we work and our Richer Life Programme.

We hope that you find everything you need here and on the rest of our website but if not, please do contact us on (01245) 444105 and we will be happy to answer any other questions you may have. Alternatively you can email us at richerlife@clairerich.com.

Thank you for visiting our website. We look forward to helping you find the way to a richer life.

What is ‘The Richer Life Programme’?

It is a High Performance Programme consisting of 20 weekly sessions each lasting 90 minutes. It uses Clinical Hypnotherapy, Psychotherapy and Life Coaching to help you identify and overcome barriers to personal and business growth and success. ‘The Richer Life Programme’ addresses destructive limiting beliefs that create stress and hold you back from being the best you can be. It is essentially a Stress Management, Health and Wellness, Performance Enhancement Programme that helps you achieve your goals easier so you can play and stay at the top of your game and find the way to a richer life.

Who is ‘The Richer Life Programme’ designed for?

‘The Richer Life Programme’ is designed for High Achievers who are constantly pushing themselves to do more, be more and achieve more. All our High Achieving Clients are already successful. They either need help because they are stressed and usually struggling with the pressures of their role or realise they could maximise their performance and achieve even more. Our Programme is perfect for High Achieving Business Owners, CEOs, Directors and Senior Managers employed by companies as well as Professional Athletes, Sportspeople and Celebrities who are committed to having a healthy mind, body and business and being the best they can be.

How do I know if I am a ‘High Achiever’?

There are many personality traits and attributes that make someone a ‘High Achiever’ but the key ones are that they are ambitious, driven, highly motivated and never stop until they have achieved their goals. You can find out more by joining our free Newsletter List on this website, when you will receive your free copy of ‘The High Achievers Guide to Success’.

What are the benefits of doing ‘The Richer Life Programme’?

Our High Achieving Clients experience many benefits as a result of doing ‘The Richer Life Programme’ and too many to list here. However, to give you an idea, most notice they seriously maximise their time, energy, focus and productivity. This leaves them feeling calmer and more relaxed, more motivated, positive and confident, handling every day stress much easier going forward and feeling totally in control, no longer overwhelmed by the enormity of their workload and goals. As a result, they also feel fitter and healthier in every way.

I’ve done Therapy, NLP and Coaching Programmes before but they didn’t help me much, why?

There are many reasons why this might be. First of all it is important that you are committed and motivated to achieve your goals, as no Therapist or Coach can do this for you – it is a team effort. Secondly, your goals must be practical, plausible and possible. Thirdly, you must be using the right approach for you. At Claire Rich we tailor ‘The Richer Life Programme’ to your specific needs and many factors are taken into account when doing so to ensure that you get the best possible outcome and results. We do not believe in a ‘one size fits all approach’ so you can rest assured you will be getting the best possible therapy for the goals you are working on. Whilst the three core principles are always covered in our programme because they are essential to maximising your performance, wellbeing and success, each client’s therapy is always unique.

I’ve never done anything like this before, how do I feel comfortable taking the leap?

We are highly trained and qualified with many years experience of working with High Achievers just like you, which is why we have created ‘The Richer Life Programme’. But more importantly we know just how damaging stress can be from first-hand experience and don’t want anybody else to suffer unnecessarily. Visit our ‘About’ webpage to find out more, but in the meantime you can be confident that we walk our talk with integrity and everything we teach you on our programme, we live, eat and breathe ourselves 365 days per year!

How do I know if ‘The Richer Life Programme’ is right for me?

Initially, by reading our website, you will get a feel as to whether ‘The Richer Life Programme’ is something that could help you and that you are interested in doing. The next step is to join our free Newsletter List so you can receive your free copy of ‘The High Achievers Guide to Success’. Once you have done that, if you are still interested then you should contact us to request a copy of your ‘Richer Life Programme Brochure Pack’ which will give you even more information about the programme. By this point you will know if you are a serious contender for our ‘Richer Life Programme’ and should call and book your ‘Free Initial Consultation’. Then we can meet you in person, find out more about how we could help you achieve your goals and see if we are a good fit.

How do I book my ‘Free Initial Consultation’?

The best way to arrange your ‘Free Initial Consultation’ is by telephone, as our diary does change on a daily basis. We can give you an indication of our availability by email but cannot guarantee that those appointments will be free by the time you decide. So please contact us on (01245) 444105 when you are ready.

How long does the ‘Free Initial Consultation’ last?

‘The Free Initial Consultation’ usually lasts around 45 minutes so you should allow sufficient time for this.

Do I need to do anything to prepare for my ‘Free Initial Consultation’?

Yes, please ensure you read, complete and sign our ‘Offer Form’, ‘Terms and Conditions’ and ‘Enrolment Form’ enclosed in your ‘Richer Life Programme Brochure Pack’ prior to attending your ‘Free Initial Consultation’.

Do I need to bring anything along to my ‘Free Initial Consultation’?

Yes, please bring along your ‘Offer Form’, ‘Terms and Conditions’ and ‘Enrolment Form’ duly signed and completed. That way if we feel you are a good fit and invite you to enrol on our programme, all the necessary paperwork will have been prepared ready in advance. Of course, if you decide not to proceed then no further action will be taken.

How long does ‘The Richer Life Programme’ last?

‘The Richer Life Programme’ is a 20 Week High Performance Programme. Each weekly session lasts for 90 minutes.

Why is ‘The Richer Life Programme’ 20 weeks long?

We created ‘The Richer Life Programme’ after working with High Achieving Clients for many, many years. In our experience, 20 weeks is the best amount of time to complete the course for the majority of clients, allowing them to achieve the results they seek. It also allows sufficient time to cover the three core principles of ‘The Richer Life Programme’: Mind, Diet and Exercise which are essential to creating and maintaining a healthy mind, body and business.

How do I book my place on ‘The Richer Life Programme’?

Please contact us on (01245) 444105 to arrange your ‘Free Initial Consultation’. Once we have met you and discussed your goals in more detail, we will let you know if we feel you are a good fit for our programme. At that point you will be invited to book a place on our ‘Richer Life Programme’.

How soon can I start ‘The Richer Life Programme’ once I have booked my place?

This depends on our availability at the time and how it fits with your requirements. However, we are usually able to start clients on our ‘Richer Life Programme’ within one week of their ‘Free Initial Consultation’ subject to the initial deposit being paid and received.

What happens if you don’t have availability when I want to start?

If you are unable to start your ‘Richer Life Programme’ with us straight away because we do not have a suitable time to offer you, we can put you on our Waiting List. We discharge clients all the time, so you shouldn’t have too long to wait before an appointment becomes available on your preferred day and time.

Where are ‘The Richer Life Programme’ weekly sessions held?

All sessions are held at our office at The Waterhouse Business Centre in Chelmsford, Essex. Details and directions can be found on our Contact Page.

When do you offer appointments?

We see clients from Monday to Friday. Evening appointments are also available, although these times do get booked up quite quickly.

What happens if I can’t make my scheduled weekly session?

If you are unable to attend your appointment for any reason, please telephone us on (01245) 444105 at least 48 hours before the session is due to take place so that we can reschedule it. If we do not receive 48 hours’ notice, one session of ‘The Richer Life Programme’ will be lost. (Please read our ‘Terms and Conditions’ for further information and details regarding the ‘Buy Back Option’ which we would recommend you use).

What happens if I have a holiday planned when I am doing ‘The Richer Life Programme’?

If you have a holiday planned during the time you are doing your ‘Richer Life Programme’ then obviously we will work around it. The way the programme works best is weekly, so we do ask our clients to try to ensure they are able to come each week wherever possible, particularly when they start the programme when it is even more important. However, we do understand that holidays are important and necessary for a good work/life balance so this isn’t a problem.

Is there a set time I have to complete ‘The Richer Life Programme’ by?

Yes, you must complete the programme within six months of the contract date.

Is ‘The Richer Life Programme' available to do online?

No, the ‘Richer Life Programme’ is a one to one, High Performance Programme and all weekly sessions are done in person to ensure maximum benefits and success are achieved. It is not currently possible to do a version of ‘The Richer Life Programme’ online but may be in the future.

How much does it cost to do ‘The Richer Life Programme’?

The ‘Offer Form’ in ‘The Richer Life Programme Brochure Pack’ we send you contains all the information you need regarding the ‘Investment and Payment Plan Options’ available to you. So you can decide which Investment Option suits you best and let us know.

What are your methods of payment?

We accept payment by Cash, Bankers Draft, BACS, Bank Transfer, and all major Debit and Credit Cards. Please read our ‘Terms and Conditions’ for further information.

How do I get a copy of ‘The Richer Life Programme Brochure Pack’?

Please contact us on (01245) 444105 to request your copy of our ‘Richer Life Programme Brochure Pack’. We will email it out to you initially so that you receive it as quickly as possible. You will then receive a hard copy shortly after which is usually sent out by first class post.

What is included in ‘The Richer Life Programme Brochure Pack’?

You will receive the following in your ‘Richer Life Programme Brochure Pack’: 1) The Richer Life Programme Brochure. 2) Offer Form. 3) Terms and Conditions. 4) Enrolment Form.

Can I claim my investment for ‘The Richer Life Programme’ back through my business?

Yes, Business Owners and Companies who send their employees to us to do our ‘Richer Life Programme’ are able to claim the cost of the programme investment back, as well as the VAT if they are VAT Registered. This usually goes down as Personal and Professional Development / Staff Training.

I am not a Business Owner, can I get my company to pay for me to do ‘The Richer Life Programme’?

Yes, we regularly work with companies who want their employees to do our ‘Richer Life Programme’. Depending on the size of the company you work for, we will deal with your Human Resources Department, Boss or Senior Manager to make the necessary arrangements including payment and to get all the relevant documentation in place. Please contact us on (01245) 444105 for further details.

Do you guarantee results with ‘The Richer Life Programme’?

No, unfortunately we cannot. ‘The Richer Life Programme’ is a unique and personal experience, therefore the effects and results do differ from client to client. Like other programmes, therapies and most things in life, we cannot promise anyone a 100% guarantee that they will achieve their goals – there are just too many factors that influence this and we are not in control of all of these as therapy is a two way process, and we are just a guide to help you get from where you are to where you want to be. However, we don’t take on anyone who we believe we cannot help to maximise their performance, wellbeing and success. So if at any point we feel that the therapy is not going as it should, we will address this with you to ensure you stay on track with your programme, so you can achieve the best possible outcome and results based on your unique goals.

How will I know when I have achieved all my goals?

We set and define clear goals at your ‘Free Initial Consultation’ so that we can actually measure your progress throughout the course of therapy and know when your specific goals have been achieved successfully. This means that we will both know exactly when you have got from where you are when you start your programme to where you want to be and our work together is complete.

How many times can I do ‘The Richer Life Programme’?

There is no limit to the number of times you can do ‘The Richer Life Programme’. Although if you were to only do it once in your life that would be enough. However, we know that High Achievers are constantly setting themselves new, more challenging goals which automatically put them out of their comfort zone and subject them to stress more often than most people. So as and when they feel they need to, they can return to maximise their performance, wellbeing and success even more. You know that Personal and Professional Development is a lifelong journey, and one on which we never stop learning, so you can think of ‘The Richer Life Programme’ as your Health & Wellbeing Life Insurance Plan. It is one investment you simply cannot afford to ignore if you are serious about maintaining a healthy mind, body and business for the way to a richer life.

What if I want to cancel ‘The Richer Life Programme’?

You are entitled to cancel your ‘Richer Programme’ at any time either before or after you have started work with us. However, please be advised that depending on when you cancel, Termination Fees may apply. We recommend you read our ‘Terms and Conditions’ for further details. Please also note that ‘The Richer Life Programme’ is a 20 week programme, and to achieve the best possible results you will need to complete the entire course.

Where can I get a copy of your ‘Terms and Conditions’?

We will send you a copy of our ‘Terms and Conditions’ in your ‘Richer Life Programme Brochure Pack’ when you request it. You can also find them on our website.

What about client confidentiality?

All our clients are guaranteed strict confidentiality, and all client notes and records are kept secure and confidential at all times. We are compliant under the terms of the Data Protection Act 1998. For further information, please visit the Information Commissioner’s Office website. Please also read our ‘Terms and Conditions’ for further details.

Are you insured?

As reputable, registered professionals we have Professional Liability Insurance. Copies of our Insurance Certificates are on display in our office so that our clients can rest assured they are in safe hands.

Do you work with groups as well as individuals?

Whilst ‘The Richer Life Programme’ is a one to one programme, we do also apply the principles of this to working with groups. If you are interested in finding out how we could work with your company to help your staff, please contact us on (01245) 444105 for more information. We look forward to discussing your specific requirements further so that we can come up with a suitable plan for your unique needs.

Where do you hold group sessions when you work with companies?

Depending on the size of the group, we can either hold the sessions at our office, come to your company or hold them at an alternative venue which is mutually convenient. We can agree upon the venue when you contact us to discuss your specific requirements. Please note that we will factor any travel time into our fees.

How much do you charge for corporate work?

Please contact us on (01245) 444105 to discuss your specific requirements. Once we have all the information we need, we will be able to put together a proposal for you and discuss our fees.